NEWS & STORIES
Working With Toner Group
SETTING THE RIGHT TONE FOR FAST AND EFFICIENT SUPPLY OF A BROAD RANGE OF UNIFORMS AND SAFETY GEAR
RWW takes workwear availability, ordering and management to a whole new level for Toner Group, a fast-growing plumbing, electrical and trade services business.
- Access to a broader range of quality, on-brand workwear and apparel
- Fast production to meet urgent delivery deadlines
- efficient online ordering and management system
- Improved value for money for the workwear budget
- Responsive and helpful customer service
One of the best things about working with RWW is how much time I have saved. They genuinely take the bulk of the work away from the customer and make everything so easy. I get concise answers to my questions and the RWW team always point me in the right direction to make great apparel choices for our business.
Toner Group is an established multi-service trade group that is expanding operations across the Melbourne metropolitan area. Their Growing team is committed to delivering quality services for the domestic, commercial and maintenance markets.
Business growth and a company rebrand put Toner Group at a crossroads with their workwear and safety gear requirements. They needed a more responsive and capable supplier that could meet tight delivery timeframes and provide a broader range of products to keep their team comfortable and on-brand while at work.
Toner Group turned to the experienced team at RWW and found a solution that not only met but far exceeded their needs and expectations. One of the most important factors that needed to be addressed was access to stock at short notice. Lead times of two months or more were the norm with their previous supplier due to outsourced embroidery.
With Toner Group's growing team and increasing breadth of workwear and uniform needs, RWW offers the size and scale to provide not only access to a wider range of quality products but also in-house production and embroidery to ensure urgent delivery deadlines could be met while improving overall service levels for regular orders.
In addition to responsive and attentive customer service, Toner Group needed a more efficient way to order and manage their uniforms and workwear. This had been challenging for the business in the past because no dedicated person or team was responsible for this task.
RWW's industry-leading online ordering and management platform, Dataspace, has proven very beneficial for Toner Group, making ordering and managing their stock of apparel and safety gear extremely easy. This has saved a lot of time and lets team members get on with providing excellent service to their clients while keeping better track of valuable.
Besides access to great products, improved delivery timeframes and an efficient online ordering system, what has set RWW apart is customer service. The RWW team were very hands-on from the beginning, helping the Toner Group team get set up with Dataspace, providing sample stock and pricing their selected range of products to help make the process smooth and easy.
The RWW solution delivers more value for money thanks to ordering efficiency and outstanding customer service. And with access to a broader range of brands and products, Toner Group staff have never looked or felt better out in the field representing the business.