By providing personal information to us, you confirm that you have reviewed this Policy and consent to the collection and use of your personal information as specified.

This Collection Statement applies to the collection of personal information from individuals by RWW Group Pty Ltd (ABN 33 633 083 780) (referred to here as “we”, “our”, “us”).

We collect your personal information so we can perform our business functions and activities, including: -

- providing you with products and services, processing transactions, applications, credit applications and credit checks, communicating with you and administering your account;
- answering your enquiries, providing information or advice about our products or services;
- entering you into our competitions and promotions;
- sending you marketing and direct marketing communications about our products and services unless you inform us that you do not wish to receive such communications;
- updating our records and the content of our website;
- for our business processing, administrative, market research, marketing and planning requirements; and
- enabling third party service providers to provide us and our related companies with services such as information technology, credit checking and debt collection, marketing, auditing, legal advice, printing and mailing services.

If you do not disclose the personal information that we are seeking to collect then we may be unable to respond to you, or provide you with our products or services, or send you information about them.

Depending on the nature of our interaction with you, we may collect personal information from third parties. We may also, from time to time, collect personal information from our related companies, credit insurers, credit reporting bodies or (where you consent) your accountants or professional advisers.

We may disclose your personal information to our related bodies corporate, contractors, suppliers, service providers and other third parties with whom we have commercial relationships for the purposes of operating our business or website, responding to your requests, providing products and services or information about them to you, or for business, marketing and related purposes.

Occasionally, we may disclose your personal information to organisations located overseas. This might occur, for example, where:

- we use service providers (including providers of cloud computing solutions or data storage and processing services, in which case information may be stored on servers located outside of Australia);
- we or our related bodies corporate have offices overseas;
- you have requested a product or service that involves an international element;
- we must do so to comply with foreign legal or regulatory requirements; or
- an international payment has been made.

We require overseas recipients to use personal information only for the purpose provided and to implement reasonable data protection. Generally, such overseas recipients are likely to be located in the United States of America, Europe, New Zealand and China.

Our Privacy Policy contains information about how you may:

- access personal information we hold about you and seek the correction of such information;
- query or complain about our handling of personal information and how we will deal with such query or complaint.

Unless you tell us not to, we or our related bodies corporate may use personal information to contact you directly about products or services that we think may be of interest to you using the contact details you have provided. You can ask us not to send you marketing information by following any relevant instructions in the marketing communication or by contacting our Privacy Officer at:

Privacy Officer
RWW Group Pty Ltd
32/34 Vance Rd, Leeton NSW 2705
Email: marketing@rww.group.com.au  
Tel: 1800 637 098 Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992 Last updated: May, 2025] RWW Group Pty Ltd (ABN 33 633 083 780)

Privacy Policy – RWW Group Pty Ltd1. Introduction

‍This is the official Privacy Policy of RWW Group Pty Ltd (ABN 33 633 083 780), (referred to here as “we”, “our”, “us”) and it applies to all personal information we collect.

This policy explains:
- how we collect, store, use and disclose personal information (including credit-related information) about our customers, suppliers (and their employees), and people who apply for employment with us;
- your rights to access and correct that information or make a complaint about our handling of personal information.

Under the Privacy Act 1988 (Cth), “personal information” means information which identifies you as an individual or from which your identity can be reasonably ascertained (regardless of the form of the information, and whether it is true or not).

We may amend this Policy at any time by posting the updated version on this page.

2. What types of personal information do we collect?

‍We only collect personal information if it is necessary for one or more of our functions or activities. The types of personal information we collect will depend on the reason for collection. Generally, the information we collect about customers includes name, mailing and/or physical address, delivery address, phone number, bank account, credit and billing information, e-mail addresses, records of communications with us and, on occasion, drivers licence number (for identity verification purposes). We also collect demographic information, such as postcode, age, gender and purchasing preferences.

Financial information collected via our website is used to bill you for products and services. Any bank account and credit card numbers collected are for transaction approval and funds transfer and are securely held.

We also collect personal information about:
- suppliers and their employees, including contact details; and
- job applicants (names, addresses, contact details, employment and academic histories, and referees).

We may not be able to provide our products or services or make offers to you without your personal information. Wherever possible, we give you the option of interacting anonymously with us, if practicable and lawful to do so.

Information collected through website

‍When you visit our website or interact with us online, we may collect personalised information disclosed by you:
- through our website (e.g., completing forms, downloading mateiral or entering competitions);
- through social media platforms (e.g., Facebook or LinkedIn);
- when mentioning us or our services online. We may collect non-personalised information using server logs and cookies (e.g., through Google Analytics and Meta).

Such data includes IP addresses, browser type, date/time of visits, referral site, screen resolution, general location, pages viewed, and downloads. This data is used for site analysis, improved service, session continuity, preference remembering, and online advertising. You cannot be identified from this data, and we will not merge it with personal data. You can refuse cookies by adjusting browser settings. Full functionality of our website may require cookies. Learn more at www.youronlinechoices.com.au. We are not responsible for the privacy practices of linked websites. Please review their policies. Social media data collection is subject to your account settings and the platform’s privacy policy.

3. How we collect and hold personal information

‍We collect information by lawful and fair means, including when you:
- purchase from us;
- complete online forms or communicate with us;
- interact with us via social media;
- contact our customer service team; or
- enter competitions or arrangements with us.

We may collect information directly from you or from third parties, related companies, credit insurers, credit reporting bodies, or your professional advisers. We hold data electronically and in some cases in hard copy, secured at our premises or via service providers. We use secure servers, controlled facilities, and access controls.

4. Why we collect, hold and use personal information

‍We use information to:
- provide, personalise and improve our services;
- source products and manage compliance;
- process transactions and applications;
- understand and serve our customers;
- conduct research and personalise offers;
- communicate with you, including safety notifications;
- enable service providers to assist us;
- run promotions, trade shows, and marketing;
- issue marketing materials unless opted-out;
- manage branches, supply and inventory;
- recruit and assess candidates;
- update records and investigate feedback;
- comply with legal or safety obligations. We may provide further information at the time of data collection.

5. Why we disclose personal information

‍We disclose personal information only with your consent or as permitted by law. Disclosures may include:
- our related companies;
- advisers and professional service providers;
- delivery, IT, audit, legal, marketing and recruitment service providers;
- suppliers and manufacturers;
- financial institutions;
- government agencies. Overseas disclosures may occur when:
- using cloud or IT services located offshore;
- operating overseas offices;
- services/products have international elements;
- legally required;
- making international payments.

6. Accessing and correcting personal information and complaints

‍You may request access or corrections to your personal information by contacting us below. We will verify your identity and may charge reasonable costs. If access or correction is denied, we will explain why.

For privacy questions or complaints, contact us. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.

CONTACT
Privacy Officer
RWW Group Pty Ltd
32/34 Vance Rd, Leeton NSW 2705
Email: marketing@rww.group.com.au  
Tel: 1800 637 098 Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Last updated: May, 2025
RWW Group Pty Ltd (ABN 33 633 083 780)